Refund and Returns Policy

Effective Date: June 22, 2026

Thank you for supporting Wings With Wheels. If you are not entirely satisfied with your merchandise purchase, we are here to help.

Overview

Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, we unfortunately cannot offer you a full refund or exchange.

To be eligible for a return:

Your item must be unused, unwashed, and in the same condition that you received it.
It must be in its original packaging.

Non-Returnable Items

Several types of goods are exempt from being returned. We do not accept returns on:

Donations (Direct contributions to our nonprofit mission)
Gift cards
Downloadable digital products (e.g., digital guides, event tickets, or software)

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days (depending on your bank’s policy).

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

Check your bank account again.
Contact your credit card company; it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at [Insert Email Address].

Sale Items

Only regular-priced items may be refunded. Sale or clearance items cannot be refunded.

Exchanges

We only replace items if they arrive defective or damaged. If you need to exchange an item for the same product (such as a different size of apparel), send us an email at [Insert Email Address] and mail your item to the physical address listed below.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed or mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of the return.

Shipping Your Return

To return your product, please mail it to:

Wings With Wheels

[Insert Physical Address]

Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Delivery Times: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Tracking: If you are returning more expensive items, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.